At PGOLA, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website, https://pgola.com, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when using our website, such as when you make a purchase, register an account, subscribe to our newsletter, or contact our customer support team. The types of information we may collect include:
- Personal Identification Information: Name, email address, phone number, shipping and billing address.
- Payment Information: Credit card details or other payment methods, which are processed securely by our payment service providers.
- Account Information: Username, password, order history, and other information associated with your account.
- Technical Information: IP address, browser type, device information, and browsing activity on our website.
- Marketing and Communication Preferences: Preferences for receiving promotional emails, newsletters, or other marketing communications.
2. How We Use Your Information
The information we collect is used to provide, improve, and personalize our services. Specifically, we use your data for the following purposes:
- Order Processing: To fulfill your orders, process payments, and deliver your items.
- Customer Service: To respond to your inquiries, provide support, and resolve issues.
- Account Management: To create and manage your account, keep your profile updated, and improve your shopping experience.
- Marketing and Communications: To send you promotional emails, newsletters, special offers, or other marketing communications (if you opt-in).
- Site Improvement: To improve our website, products, services, and customer experience based on your feedback and usage patterns.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
3. How We Protect Your Information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes the use of encryption, secure servers, and regular security audits to protect your data from unauthorized access, disclosure, alteration, or destruction.
- Payment Security: Your payment information is processed by trusted third-party payment processors, and we do not store your credit card details directly on our servers.
- SSL Encryption: We use Secure Sockets Layer (SSL) encryption to protect your personal information during transmission on our website.
4. Sharing Your Information
We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal information with trusted third-party service providers who assist us in fulfilling orders, processing payments, delivering products, and managing marketing campaigns. These service providers are obligated to protect your information and are not permitted to use it for other purposes.
- Legal Compliance: We may disclose your information if required to do so by law or in response to a legal request or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of PGOLA, your personal information may be transferred as part of the transaction. We will notify you via email or notice on our website if this occurs.
5. Your Rights and Choices
As a user of our website, you have certain rights regarding your personal data. You can:
- Access: Request a copy of the personal information we hold about you.
- Update: Request corrections or updates to your personal information if it is inaccurate or incomplete.
- Delete: Request that we delete your personal information, subject to any legal obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
- Withdraw Consent: You can withdraw any consent you have provided for the processing of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights or if you have any concerns about how we handle your personal data, please contact us at service@pgola.com.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies (such as web beacons and analytics tools) to enhance your browsing experience, analyze website traffic, and improve our services. Cookies are small text files stored on your device that help us recognize your preferences and personalize your experience on our site.
You can adjust your browser settings to block or delete cookies, but doing so may affect the functionality of our website.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we will securely delete or anonymize it.
8. International Data Transfers
As PGOLA is based in Hong Kong, your personal data may be transferred to and processed in jurisdictions outside of your country of residence. By using our services, you consent to such transfers, which may be subject to different data protection laws.
9. Children’s Privacy
Our website is not intended for use by children under the age of 13, and we do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.
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