At PGOLA, we strive to offer a smooth and reliable shopping experience. Below are the details of our shipping policy to ensure your order is processed and delivered efficiently.
Shipping Methods
We offer a variety of trusted shipping carriers to deliver your orders, including:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other Local Couriers
Shipping times and rates may vary based on the destination, shipping method selected, and the weight/size of your order.
Free Shipping
Enjoy free shipping on all orders over $100 ! Simply add items to your cart, and if your order total exceeds $100 (before taxes and shipping), you will automatically qualify for free standard shipping.
Processing Time
- Orders are typically processed within 1-2 business days.
- Please note that orders placed on weekends or holidays will be processed the next business day.
- Once your order has shipped, you will receive an email with a tracking number to monitor the delivery status.
Shipping Rates
Shipping costs are calculated based on the weight of your order, destination, and chosen shipping method. Rates will be displayed during checkout.
For international orders, customs duties and taxes may apply, and the customer will be responsible for these additional charges.
Estimated Delivery Times
- Domestic (Hong Kong): 2-5 business days
- United States: 5-10 business days (depending on the carrier and shipping option)
- Canada & International: 7-14 business days (may vary depending on destination)
Please note that delivery times are estimates, and delays may occur during peak seasons or due to customs processing.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website (e.g., USPS, FedEx, UPS, DHL, etc.).
International Shipping
PGOLA ships worldwide, including to countries such as the United States, Canada, the United Kingdom, Australia, and many more. International shipping rates and delivery times vary by destination.
- Customs Duties & Taxes: Please be aware that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. These charges are not included in the shipping cost and must be paid upon delivery.
- Customs Clearance: PGOLA is not responsible for delays in customs clearance or any customs-related issues.
Undeliverable Packages
If a package is returned to us due to an incorrect address or failure to claim, we will contact you for a resolution. Additional shipping fees may apply if we need to resend the package.
No products in the cart.