Welcome to PGOLA! These Terms of Service (“Terms”) govern your use of our website, located at https://pgola.com, and any products or services provided by PGOLA. By using our website, you agree to comply with and be bound by these Terms. Please read them carefully before accessing or using our services. If you do not agree to these Terms, you should not use our website.
1. Introduction
PGOLA (“we,” “our,” or “us”) is a Hong Kong-based company that specializes in women’s fashion. We provide an online shopping platform where you can browse and purchase our products. These Terms govern your access to and use of our website and services, including any transactions made through the website.
2. Acceptance of Terms
By accessing or using our website, you agree to be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated by reference. If you are using the website on behalf of an organization or company, you represent and warrant that you have the authority to bind that organization to these Terms.
3. Eligibility
To use our website and make purchases, you must be at least 18 years old or have the legal capacity to enter into a binding contract. If you are under the age of 18, you must have permission from a parent or guardian to use the website.
4. Account Registration
In order to make purchases or access certain features of the website, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to keep your account details updated. You are responsible for maintaining the confidentiality of your account and password, and for all activities that occur under your account.
5. Product Information
We strive to provide accurate product descriptions, images, and details. However, we do not guarantee that the descriptions, images, or any other content available on the website are always accurate, complete, or error-free. We reserve the right to modify or discontinue products without notice.
6. Pricing and Payment
- Pricing: All prices on our website are listed in dollars (USD) unless otherwise stated. Prices are subject to change without notice.
- Payment: We accept various forms of payment, including credit cards and other payment methods that may be offered on the website. By submitting an order, you authorize us to charge the provided payment method for the total order amount.
- Taxes: Applicable taxes (if any) will be added to your order total during the checkout process, based on your shipping address.
7. Shipping and Delivery
- Shipping Costs: free shipping on all orders over $100.
- Delivery Times: Estimated delivery times are provided during checkout, but these are not guaranteed. Delays may occur due to various factors, including customs processing or carrier issues.
- International Shipping: We ship internationally, and additional customs duties or taxes may apply upon delivery, which you are responsible for.
8. Returns and Exchanges
We want you to be satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges under the following conditions:
- Return Window: Items must be returned within 30 days from the date of receipt.
- Condition of Items: Returned items must be unused, unworn, and in their original condition, with all tags and packaging intact.
- Return Process: To initiate a return or exchange, please contact us at service@pgola.com. We will provide you with instructions on how to return the item(s).
Please note that certain items, such as sale items or intimate apparel, may not be eligible for return or exchange.
9. Intellectual Property
The content on our website, including text, images, logos, graphics, videos, and trademarks, is protected by copyright and intellectual property laws. You may not use, copy, reproduce, or distribute any content from the website without our prior written consent.
10. User Conduct
You agree to use our website only for lawful purposes and in a way that does not violate the rights of others. Specifically, you agree not to:
- Use our website in any manner that could damage, disable, or impair the website’s functionality.
- Use any automated system or software to access, scrape, or collect data from our website.
- Impersonate any person or entity or misrepresent your affiliation with any person or entity.
- Engage in any fraudulent or unlawful activity related to your account or transactions on our website.
11. Limitation of Liability
To the fullest extent permitted by applicable law, PGOLA will not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the website or any products purchased from the website. Our liability to you is limited to the total amount you paid for the product(s) in question.
12. Indemnification
You agree to indemnify and hold harmless PGOLA, its officers, directors, employees, and agents from any claims, losses, damages, liabilities, or expenses arising from your violation of these Terms or your use of the website.
13. Termination
We reserve the right to suspend or terminate your access to the website at any time, without notice, for any reason, including if you violate these Terms.
14. Privacy Policy
By using our website, you agree to the terms of our Privacy Policy, which outlines how we collect, use, and protect your personal information.
15. Governing Law
These Terms will be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (SAR). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hong Kong.
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